File a Claim

File a Claim Online

Insured Mail

You may file an indemnity claim for insured mail, COD items, Registered Mail with postal insurance, or Priority Mail Express packages. Each mail service has a different timeframe for filing. If your package arrives damaged or with missing contents, you may file a claim immediately.

When May I File a Claim?

Domestic Claims

  • Watch the “How to File a Domestic Claim” video to the right; and,
  • Follow the instructions below about domestic claims

Learn About Domestic Claims

NOTE: These instructions do not contain the text of the Postal Regulations in the DMM® on insurance claims. The Postal Service™ reserves its rights under the regulations to require strict compliance with the DMM.
Filing Indemnity Claims (DMM 609)

International Claims

  • Click the tab on the above right, International Shipments, to read about starting an international inquiry.

Learn About International Claims 

Uninsured Mail

If your uninsured mail is missing or delayed you may request a lost mail search.

 

 

Filing Domestic Claims

What do you need to file a domestic claim?

A Tracking or Label Number

The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters.

Example: 9205 5000 0000

If you don’t see a number like that, look for a string of 20, 22, 26, 30, or 34 numbers.

 

Proof of Value

Proof of value can include:

  • A sales receipt
  • A paid invoice or paid bill of sale
  • Statement of value and/or estimates of repair costs from a reputable dealer
  • A credit card billing statement
  • Receipt of costs incurred for reconstruction of non-negotiable documents
  • Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed

Evidence of Insurance Purchased

Evidence of insurance includes:

  • The original mailing receipt issued at the time of mailing
  • The outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured
  • A printed electronic online label record or a computer printout from the application used to print the label and purchase the insurance

Proof of Damage

Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.

If you received something damaged, please hang onto the original packaging and the damaged item until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later. Please do not reship the package.

Submit an International Inquiry Online

Because international claims require coordination with a foreign postal administration, they’re handled differently than domestic claims. The process for filing an international claim begins with an inquiry that only the U.S. sender can initiate. In some cases, the service you used may only be available for a postage refund and not eligible to file a claim.

To get started, you’ll need the 13-digit tracking number that begins with EA-EZ, CA-CZ, HC-HZ, or RA-RZ and ends in US. In addition, you may start an inquiry with tracking numbers that begin with LB, LH, LK, LM, LX, LY, or LZ, ends in US, AND was sent to either Australia or Great Britain and Northern Ireland destination countries.